Qunfeng Service Odyssey in Bangladesh: Craftsmanship Knows No Boundaries

On December 18th, the after-sales team of Qunfeng Machinery received a request for routine maintenance and support from a client in Bangladesh. The team promptly conducted a comprehensive analysis of the maintenance equipment, and within 48 hours, they were on a plane bound for Bangladesh, embarking on Qunfeng Machinery's after-sales journey in South Asia.

Bangladesh, with the world's highest population density, experiences a tropical monsoon climate characterized by hot and rainy weather. It is situated adjacent to the "world's rainiest place," Cherrapunji. As Bangladesh was still in the monsoon season, continuous rainfall and significant day-night temperature variations posed challenges to this after-sales trip. To ensure the smooth progress of maintenance work, the Qunfeng after-sales team communicated with their counterparts stationed in Nepal before departure, coordinating the itinerary to ensure a flawless after-sales journey.

Geographical location of Bangladesh (Source: Internet)

Within 48 hours of receiving the customer's maintenance request, the Qunfeng after-sales team arrived in Bangladesh, transitioning from the warm southeast coast to the customer's site. Their rapid response and outstanding solutions earned deep trust from the client.

The equipment undergoing routine maintenance this time was the QF800 fully automatic block production line, which commenced operation in 2021. The main products of this production line include solid bricks, small wave bricks, and interlocking bricks. The forming mainframe, QF800 concrete product molding machine, employs integrated electro-hydraulic technology, significantly reducing brick production costs with greater capacity, higher efficiency, and wider adaptability compared to ordinary brick machines. Despite two years of operation, each component of the production line still looked brand new, a testament to Qunfeng's robust product quality and the client's meticulous maintenance.

Qunfeng after-sales team maintaining the QF800 intelligent brick machine in Bangladesh (Source: Qunfeng)

To minimize downtime for the client during maintenance, the Qunfeng after-sales team, upon reaching the customer's production site, immediately assessed the on-site situation. They conducted fault diagnosis, parameter adjustments, and other tasks for various components of the production line. In addition to the maintenance work, Qunfeng's technical engineers explained the daily operation details of the machine to the customer and imparted the technical key points of routine maintenance. After a few hours of inspection and maintenance, the Qunfeng after-sales team successfully completed the maintenance task.

Praise from the Bangladeshi customer for the Qunfeng after-sales team (Source: Qunfeng)

Group photo of Qunfeng Machinery's after-sales team in Bangladesh (Source: Qunfeng)

Currently, Qunfeng Machinery has service stations and offices in over 30 countries and regions. Through strategic partnerships with large suppliers, Qunfeng maintains safety stock of spare parts and vulnerable components worldwide. In response to service requests, they aim to provide a response within 8 hours, strive to dispatch personnel to the site within 24 hours, and ensure the shortest time globally for component repairs. Additionally, the Qunfeng after-sales team conducts periodic equipment inspections and software upgrades, comprehensively inspecting subsystems, including servo vibrations and hydraulic systems, to prevent issues and ensure the stable operation of the equipment.

"Sales are just the prelude to service; after-sales support is the continuation of trust." Upholding this philosophy, Qunfeng Machinery, with its excellent products and professionally astute after-sales service, has gradually gained favor in the market. Behind the scenes of the dedicated after-sales team at Qunfeng lies a sophisticated and efficient service mechanism. Every technical engineer tirelessly travels around the world, relentlessly striving to establish an industry benchmark for service. This is the fundamental reason why Qunfeng Machinery has become a leading enterprise in the Chinese brick machine manufacturing industry.