Service Is More Than Delivery: Qunfeng Machinery's ‘Expertise + Precision Service’ Guards Global Customer Value in the Whole Cycle

In the building material machinery industry, long-term stable and responsive technical service is the key element to guarantee the stable production of building materials. Delivery is never the end but the beginning of service. With a full-cycle service system covering the whole world, Qunfeng Machinery has built up a core advantage that is hard to be reached by other brands in the industry, which is the key for global customers to firmly choose Qunfeng Machinery. Recently, the technical service team of Qunfeng Machinery has received high praise from many groups of customers around the world. Adhering to the concept of technology as the foundation and the customer as the centre, the team not only solves the equipment problems efficiently by virtue of its professional strength but also practices the service guideline of ‘customer first’ with quick response, which has won the high trust and wide recognition of global customers.

Qunfeng Machinery's Professional Technical Service Team is Highly Recognised by Global Customers (Source: Qunfeng Machinery).

Rooted in Technology and Centred on the Customer

Hainan: Professional Perseverance Under the Scorching Sun

At the early stage of the Hainan project, the roof had not yet been built. Qunfeng machinery engineers continue to work in the open air under the high-temperature environment to promote the progress of equipment commissioning. Talking about the working environment, Fu Gong said, ‘Whatever can be overcome, try to overcome; the customer puts into operation the time limit, directly related to customer benefits.’ This pragmatic concept is precisely the action guideline of the Qunfeng Machinery technical service team that puts customers' interests in the first place.

Hainan - Qunfeng Machinery Technical Service Team for Equipment Installation (Source: Qunfeng Machinery)

After installation and debugging, the production line has achieved high efficiency and stable operation and successfully completed several groups of mould brick tests, and through the optimisation of parameters, the production efficiency has been significantly improved, and the customer highly appreciated the effect of the equipment operation and the efficiency of the technical service. This is not only the affirmation of the professional ability of the technical team but also the strong evidence of Qunfeng Machinery's practice of the concept of customer centre and technical cornerstone.

Qunfeng Machinery's Professional and Efficient Technical Service Wins High Recognition from Hainan Customers (Source: Qunfeng Machinery)

Sichuan: A Model of Fast and Efficient Professionalism

At the customer's site in Sichuan, the engineers of Qunfeng Machinery not only completed the installation and commissioning of the equipment ahead of schedule so that the equipment entered the stable and efficient production stage earlier than expected but also carried out on-site operation training and maintenance guidance during the commissioning period to ensure that the customer's team mastered the maintenance skills in a solid manner.

Sichuan - Qunfeng Machinery Engineers for Equipment Installation (Source: Qunfeng Machinery)

In order to ensure the continuous and efficient operation of the equipment, several months later, Qunfeng Machinery engineer Mr. Li arrived at the site with professional equipment to perform regular in-depth inspections and software upgrades. Through the preventive maintenance of key components and precision parameter calibration, the production efficiency and operational stability of the equipment were significantly improved, winning high recognition from the customer.

Sichuan Customers Highly Recognise the Technical Service of Qunfeng Machinery, Appreciating Its Professional Ability and Efficient Response (Source: Qunfeng Machinery).

Indonesia: Reliable Guarantee of Transnational Service

Through the hot and humid environment of Indonesia's island rainforest, the engineers of Qunfeng Machinery overcame the cross-country time difference and foreign language barriers and stood firm on the scene in Indonesia to provide technical service. The busy figure of engineers at the customer's site is a vivid portrayal of Qunfeng Machinery's commitment to global service. When asked about his constant travelling overseas, Zhu Gong, an engineer of Qunfeng Machinery, responded, ‘It is not only responsible for the work but also has a sense of mission to help the development of global infrastructure.’

Technical Service of Qunfeng Machinery Team Recognised by Indonesian Customers (Source: Qunfeng Machinery)

During the installation of the equipment, the technical team of Qunfeng Machinery provided all-round technical support, not only systematically explaining the operation specification of the equipment but also providing in-depth guidance on the core maintenance technology and comprehensively analysing the function of each component of the production line and its operation principle. At the same time, the technical team of Qunfeng organised safety training to strengthen the safety awareness of the operators and ensure that the production process is in line with the standard specifications.

Indonesia—Qunfeng Machinery's Professional Technical Service Highly Recognised by Customers (Source: Qunfeng Machinery)

Libya: Keeping the Service Commitment in Challenges

Despite the continuous turmoil in Libya and the grim security situation, the technical service team of Qunfeng Machinery chose to go deep into the project site under the premise of ensuring the safety conditions. Qunfeng Machinery engineers overcame all the difficulties and successfully completed the installation and commissioning of the stone moulding machine equipment by virtue of the exquisite professional technology and rigorous and responsible attitude.

Libya—Qunfeng Machinery Full-automatic Disc-type Stone Imitation Moulding Production Line (Source: Qunfeng Machinery)

During the whole service process, the technical service team of Qunfeng Machinery showed a high sense of responsibility, efficient action, and deep understanding of customers' needs, which deeply impressed the local customers and not only guaranteed the smooth commissioning of the equipment but also won the high appreciation and heartfelt thanks from the customers. This once again proves that Qunfeng Machinery's customer-centred service concept is able to deliver on its promises to customers even in the most complex environments.

Technical Services of Qunfeng Machinery Highly Recognised by Libyan Customers (Source: Qunfeng Machinery)

Globalised Support: Solid Backing for Efficient Service

The globalised service system constructed by Qunfeng Machinery provides strong support for technical service. At present, Qunfeng has service stations and offices in more than 30 countries and regions around the world. Through strategic cooperation with large-scale suppliers, Qunfeng ensures the safe inventory of standard parts and wearing parts around the world. After receiving customer service demand, Qunfeng Machinery is able to give a quick reply and send technicians to arrive at the scene to solve the problem, ensuring that the equipment maintenance is completed in the shortest possible time globally.

Qunfeng After-Sales Service Stations and Offices All Over the World (Source: Qunfeng Machinery)

In the tide of transformation of the machinery manufacturing industry, Qunfeng Machinery has proved with solid technical strength and a sincere service attitude that the real industry leader should not only deliver excellent equipment but also deliver the promise worth trusting. It is this kind of business philosophy of ‘establish trust with professionalism, continue value with service’ that makes Qunfeng Machinery win the long-term trust of global customers and become the benchmark enterprise of China’s brick machine manufacturing industry.