A Letter of Thanks From Russia

Recently, Qunfeng Machinery received a letter of appreciation from a Russian customer. In the letter, the customer highly praised the professional competence and dedication demonstrated by the Qunfeng Machinery technical service team during the equipment installation and commissioning process. This letter of appreciation, spanning across national borders, not only reflects the genuine trust of our customers but also demonstrates Qunfeng Machinery’s professional capabilities and unwavering commitment to putting customers first.

Translation of the thank-you letter

To Mr. Xue, Senior Engineer at Qunfeng Machinery:

          We would like to express our sincere gratitude for your professionalism and high-quality work in the supply and commissioning of the QUNFENG QS1200 factory equipment.

          We highly appreciate your cooperative attitude and believe that our future collaboration will be equally fruitful. We wish you continued success in your career, new achievements, and a happy and fulfilling life!

Mr. Xue, an engineer from Qunfeng Machinery, conducted equipment maintenance training at a client’s site overseas. (Source: Qunfeng Machinery)

Overseas clients express their gratitude, localized services receive high praise.

In this Russian project, thanks to years of experience in building service systems and the strong support of the local team, the Qunfeng Machinery technical team not only efficiently completed the equipment installation and commissioning, helping the customer quickly start production and seize market opportunities, but also conducted in-depth trials and optimized the material ratios based on the characteristics of local raw materials, effectively improving product strength. The team also conducted on-site surveys to design the optimal production line layout for the customer, further improving overall operational efficiency and earning high praise from the client.

Russia - QS series fully automatic concrete product production line (Source: Qunfeng Machinery)

Domestic customers give positive feedback and present thank-you banners.

Full-cycle service and support ensure worry-free production.

Qunfeng Machinery’s professional services have not only shone brightly overseas, but have also recently received widespread praise from customers in China. In Jiangsu, the team helps customers improve production efficiency through professional technical training and regular inspections of production lines.

Jiangsu Qunfeng Machinery Technology Service has earned high recognition from customers (Source: Qunfeng Machinery)

From initial needs assessment to long-term maintenance, Qunfeng Machinery has established a standardized, closed-loop, full-cycle service system. The production line in Jiangsu, which was recently visited by the technical service team from Qunfeng Machinery, has been operating continuously and stably for over a year since its commissioning. During this period, the team conducted technical training activities focused on actual production practices, providing on-site analysis and guidance on specific difficulties encountered by customers in their daily operations and equipment maintenance. This ensured that the customer team mastered core operating and maintenance skills, continuously guaranteeing efficient and smooth production.

The Jiangsu-based Qunfeng Machinery technical service team conducted technical training activities at a customer's site. (Source: Qunfeng Machinery)

Moreover, the Qunfeng Machinery technical team also carries out regular in-depth inspections and software upgrades using specialized equipment. Through preventive maintenance and parameter calibration, they significantly improve equipment production efficiency and operational stability. Thanks to its excellent professional skills and service attitude, Qunfeng Machinery’s technical service has received high praise from its customers.

The technical team at Jiangsu Qunfeng Machinery is currently performing maintenance work on the equipment. (Source: Qunfeng Machinery)

Global service network

Fast response, comprehensive support.

Qunfeng Machinery has 24 major domestic offices and has established overseas service stations in 11 countries, including Russia, Saudi Arabia, and Indonesia. Through strategic partnerships with major suppliers, Qunfeng Machinery has established a global safety stock of spare parts and consumables. Upon receiving customer requests, the team responds quickly, promptly dispatching technical personnel to the site to resolve issues and ensure that equipment repair and maintenance are completed in the shortest possible time worldwide.

Qunfeng Machinery’s technical services have earned the trust of customers worldwide. (Source: Qunfeng Machinery)

As a leading enterprise with over 30 years of experience in the building materials machinery industry, Qunfeng Machinery has always been customer-oriented, establishing a professional service system that covers the entire lifecycle of its equipment. To date, Qunfeng has provided reliable support to over 10,000 customers in more than 120 countries and regions worldwide, demonstrating the technological strength and service commitment of this national-level specialized and innovative “little giant” enterprise. In today’s era of manufacturing transformation, Qunfeng Machinery not only provides high-performance equipment, but also upholds its commitment to“professionalism builds trust, and service creates value”through comprehensive technical support.