Qunfeng Machinery's Exemplary After-Sales Service Spans Eight Thousand Miles

On March 20th, Qunfeng Machinery's after-sales team received a service request from a customer in Xinjiang, China. Immediately, the team members comprehensively analyzed the equipment malfunction and swiftly flew to Xinjiang, embarking on Qunfeng Machinery's after-sales journey in the region.

Xinjiang, in the northwest of China, is renowned for its extraordinary landscapes and spiritual aura, earning the reputation of a unique and remote land. During the current rainy season, characterized by significant temperature differences between day and night, Qunfeng Machinery's after-sales team ensured the smooth progress of the repairs. Upon arrival, they promptly contacted their colleagues at Qunfeng's service station in Xinjiang and together drove to the customer's factory.

QS1300 Fully Automatic Block Production Line purchased by Xinjiang customer (Source: Qunfeng Machinery) 

The maintenance task involved the QS1300 Fully Automatic Block Production Line, with its core component, the "Supersonic" QS1300 Concrete Product Molding Machine, utilizing integrated electro-hydraulic technology. This advanced technology significantly reduces brick production costs, increases capacity compared to conventional brick machines, and delivers higher efficiency and adaptability. On-site, Qunfeng's after-sales engineer discovered that despite prolonged usage, the machine remained sparkling and new, thanks to Qunfeng's outstanding product quality and the customer's meticulous maintenance.

QS1300 automatic block production line purchased by Xinjiang customers (Source: Qunfeng Machinery)

Addressing the aging issue of the machine's cooler became the primary focus of the repair. To ensure the normal operation of the customer's brick production line equipment, Engineer Zhuang, representing the after-sales team, immediately conducted a thorough inspection of the production line's cooler upon reaching the destination. Simultaneously, Engineer Zhuang addressed the customer's queries regarding the machine's daily operation, sharing valuable expertise on maintenance and repairs. After several hours of troubleshooting and maintenance work, Engineer Zhuang excellently completed the maintenance task.

Engineer Zhuang patiently maintaining the customer's equipment (Source: Qunfeng Machinery)

Collaboration and open discussions form the most effective means of communication between Qunfeng's after-sales team and the customers. Upon receiving customer requirements, Qunfeng's after-sales team formulates tailored solutions, providing comprehensive one-stop services. This service model significantly reduces response time, ensuring the smooth operation of customer production and garnering praise from many clients.

Within 48 hours of receiving the customer's call for assistance, Qunfeng's after-sales engineers traversed eight thousand miles from the pleasant and cozy southeastern coastal region to arrive at the customer's site in Xinjiang. Their prompt response and professional solutions garnered high acclaim for Qunfeng's after-sales service from the satisfied customers.

"I have been using Qunfeng's brick production line for quite some time, and I never expected their after-sales service to be so prompt. They resolved my problem in less than two days. I would like to express my gratitude to you and thank you for your timely support."

Mr. Wang, a customer from Xinjiang

Engineer Zhuang patiently answers customer inquiries (Source: Qunfeng Machinery)

 "Product sales are just the beginning of Qunfeng's service." Upholding this philosophy, and backed by outstanding products and professional and swift after-sales service, Qunfeng's market recognition has been increasing year by year. Behind Qunfeng's Xinjiang service team lies a robust and professional service system, with every service engineer tirelessly traveling across the country, continuously striving to create an industry-leading service. This dedication is a major factor that has propelled Qunfeng Machinery to become a leading manufacturer in the brick-making industry in China.